Cheqroom | Trust Center
Cheqroom Trust Center
At Cheqroom, we prioritize the security and privacy of your data. We understand how important our security measures and practices are to you. While we can't share all the details to prevent potential threats, we want to assure you that we take great care in protecting your data.
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Resources

SOC2 Type 1 Report (2024)

Download our SOC2 Type 1 report, audited by the third-party Johansen Group from California, USA.

HECVAT Full (2024)

Download our full Higher Education Community Vendor Assessment Toolkit (HECVAT) for a detailed security and compliance evaluation.

Penetration Test Report (2024)

The Cheqroom Web Application Penetration Test by independent third-party Toreon found no critical, high, medium, or low vulnerabilities, with three minor issues identified and resolved.

VPAT Accessibility Conformance Report (2023)

Voluntary Product Accessibility Template

Uptime and availability monitoring

Track our performance, current status, and historical uptime on our status page. Subscribe via this page, for updates on any issues.

Release notes

Check out our application change log for the latest updates and changes to our software.

Monitoring

Continuously monitored by Secureframe
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Compliance

SOC 2 Type 1

We are SOC2 Type 1 compliant, demonstrating its strong dedication to protecting user data. This certification validates the implementation of robust controls to ensure the confidentiality, integrity, and availability of information within the asset management platform.

GDPR

We are proud to be GDPR compliant, ensuring the protection of your personal data and respecting your privacy. By adhering to GDPR regulations, we prioritize maintaining the highest standards of data security and transparency for our users.

PCI

We prioritize the security of your sensitive billing information. The vendors we work with are PCI-DSS compliant and do not store any sensitive billing data, ensuring the secure handling of your payment details and protecting your privacy.

Monitoring

Change Management

Production Data Use is Restricted
Production data is not used in the development and testing environments, unless required for debugging customer issues.
Software Change Testing
Software changes are tested prior to being deployed into production.
Configuration and Asset Management Policy
A Configuration and Asset Management Policy governs configurations for new sensitive systems
Secure Development Policy
A Secure Development Policy defines the requirements for secure software and system development and maintenance.
Change Management Policy
A Change Management Policy governs the documenting, tracking, testing, and approving of system, network, security, and infrastructure changes.

Availability

Uptime and Availability Monitoring
System tools monitors for uptime and availability based on predetermined criteria.
High Availability Configuration
The system is configured for high availability to support continuous availability, when applicable.
Business Continuity and Disaster Recovery Policy
Business Continuity and Disaster Recovery Policy governs required processes for restoring the service or supporting infrastructure after suffering a disaster or disruption.

Organizational Management

New Hire Screening
Hiring managers screen new hires or internal transfers to assess their qualifications, experience, and competency to fulfill their responsibilities. New hires sign confidentiality agreements or equivalents upon hire.
Performance Review Policy
A Performance Review Policy provides personnel context and transparency into their performance and career development processes.
Internal Control Policy
An Internal Control Policy identifies how a system of controls should be maintained to safeguard assets, promote operational efficiency, and encourage adherence to prescribed managerial policies.
Information Security Policy
An Information Security Policy establishes the security requirements for maintaining the security, confidentiality, integrity, and availability of applications, systems, infrastructure, and data.
Background Checks
Background checks or their equivalent are performed before or promptly after a new hires start date, as permitted by local laws.
Disciplinary Action
Personnel who violate information security policies are subject to disciplinary action and such disciplinary action is clearly documented in one or more policies.
Code of Conduct
A Code of Conduct outlines ethical expectations, behavior standards, and ramifications of noncompliance.
Roles and Responsibilities
Information security roles and responsibilities are outlined for personnel responsible for the security, availability, and confidentiality of the system.
Acceptable Use Policy
An Acceptable Use Policy defines standards for appropriate and secure use of company hardware and electronic systems including storage media, communication tools and internet access.

Confidentiality

Data Classification Policy
A Data Classification Policy details the security and handling protocols for sensitive data.
Data Retention and Disposal Policy
A Data Retention and Disposal Policy specifies how customer data is to be retained and disposed of based on compliance requirements and contractual obligations.

Vulnerability Management

Vulnerability and Patch Management Policy
A Vulnerability Management and Patch Management Policy outlines the processes to efficiently respond to identified vulnerabilities.
Third-Party Penetration Test
A 3rd party is engaged to conduct a network and application penetration test of the production environment at least annually. Critical and high-risk findings are tracked through resolution.

Incident Response

Incident Response Plan
An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution.

Risk Assessment

Risk Assessment and Treatment Policy
A Risk Assessment and Treatment Policy governs the process for conducting risk assessments to account for threats, vulnerabilities, likelihood, and impact with respect to assets, team members, customers, vendors, suppliers, and partners. Risk tolerance and strategies are also defined in the policy.
Risk Register
A risk register is maintained, which records the risk mitigation strategies for identified risks, and the development or modification of controls consistent with the risk mitigation strategy.
Risk Assessment
Formal risk assessments are performed, which includes the identification of relevant internal and external threats related to security, availability, confidentiality, and fraud, and an analysis of risks associated with those threats.
Vendor Risk Management Policy
A Vendor Risk Management Policy defines a framework for the onboarding and management of the vendor relationship lifecycle.

Network Security

Network Security Policy
A Network Security Policy identifies the requirements for protecting information and systems within and across networks.

Access Security

Administrative Access is Restricted
Administrative access to production infrastructure is restricted based on the principle of least privilege.
Encryption and Key Management Policy
An Encryption and Key Management Policy supports the secure encryption and decryption of app secrets, and governs the use of cryptographic controls.
Removal of Access
Upon termination or when internal personnel no longer require access, system access is removed, as applicable.
Access Control and Termination Policy
An Access Control and Termination Policy governs authentication and access to applicable systems, data, and networks.
Least Privilege in Use
Users are provisioned access to systems based on principle of least privilege.
Complex Passwords
Personnel are required to use strong, complex passwords and a second form of authentication to access sensitive systems, networks, and information
Unique Access IDs
Personnel are assigned unique IDs to access sensitive systems, networks, and information
Asset Inventory
A list of system assets, components, and respective owners are maintained and reviewed at least annually
Access to Product is Restricted
Non-console access to production infrastructure is restricted to users with a unique SSH key or access key

Physical Security

Physical Security Policy
A Physical Security Policy that details physical security requirements for the company facilities is in place.

Communications

Confidential Reporting Channel
A confidential reporting channel is made available to internal personnel and external parties to report security and other identified concerns.
Privacy Policy
A Privacy Policy to both external users and internal personnel. This policy details the company's privacy commitments.
Communication of Security Commitments
Security commitments and expectations are communicated to both internal personnel and external users via the company's website.